We care about your experience with us and want to reward you for choosing our venues for your entertainment and social experiences, however it is important to us that we assist all of our customers in ensuring they enjoy our venues responsibly.  

Publinc Help is designed to inform and provide you with access to tools that allow you to better monitor and manage your gambling activity. 

Speak to one of our friendly staff about how to access these tools through Publinc Help and if gambling becomes a problem for you, our friendly staff will be able to direct you to available support and counselling services through Gambling Help NSW.

For more information on our Publinc Help program or to provide feedback on our community support initiatives, go to www.publinc.com.au/help

The following tools will assist in informing and managing your gambling activity;

• Player Activity Statements – these provide you with a record of your play to help you manage how much you spend on gaming. 
• Voluntary Pre-Commitment – this allows you to set limits on how much time and money you spend on gaming whilst using your Publinc card. 
• Multi-venue self-exclusion scheme – you can choose to self-exclude from multiple venues. This means you will not be able to visit the gaming areas of any nominated venue(s) for a period of time determined by you. 
• Support and Counselling – access support and counselling services through Gambling Help NSW. Gambling Help NSW is a place where you can get help, connect with others and receive counselling support. 

For more information on Publinc Help, visit www.publinc.com.au/help

If gambling ever becomes a problem for you, call Gambling Help on 1800 858 858 or visit www.gamblinghelp.nsw.gov.au

Frequently Asked Questions